1. Information Collection and Use
We will usually collect your personal information directly from you wherever it is reasonable and practicable to do so in the circumstances. We may also collect personal information from selected third parties (such as service providers or business partners) and via other methods, where you have consented to this and as permitted by law.
We may collect personally identifiable information about you when you contact us with questions or complaints, purchase our products, use our websites or our applications or participate in one of our offers/promotions, including online (via websites or applications), via phone, via fax, via email, in person, via mail or otherwise. This information could include, but is not limited to, your name, mailing address, email address, telephone number, gender, DOB, age group and product preferences.
For example, if you decide to complete a survey or the registration of an express warranty, you may be asked to provide certain information such as your contact information (name, e-mail address and mailing address), gender, birth date, age group and product and/or cosmetic concerns, and the brands and products you use. Similarly, if you use one of our applications, you may be required to create an account by providing your name, email address and other details as requested.
Unless stated otherwise to you, we do not collect sensitive personal information such as political or religious beliefs, heath status, ethnic background or sexual preference.
The information you provide will generally be used by us for the purposes it was collected and for other related purposes as permitted by law, including the following:
- To answer your queries or provide the services and/or products requested/ordered;
- The purpose of creating and delivering to you our catalogues, surveys, other marketing communications containing product information, cosmetics tips, and promotions. If you prefer not to receive e-mail communications or our catalogue, please see Section 8 below.
- To facilitate your participation in our offers or promotions;
- To provide you access to certain aspects of our websites or applications
We may contact you in relation to the above via electronic messaging such as SMS and email, by mail, by fax, by phone or in any other lawful manner.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of our websites and applications, such as information regarding which of our pages are most popular. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. This may include disclosure of such non-personally identifiable information to overseas recipients for the purposes disclosed in this policy. The countries where these overseas recipients are located are the US, Canada and New Zealand.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
2. Disclosure of Personal Information to Third Parties
We may retain other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, advertising agencies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. Such third parties may also use the information collected in aggregate form for their internal business purposes, such as generating statistics for marketing materials.
We do not generally disclose personal information to entities located outside of Australia, unless we advise you otherwise.
We may also conduct certain activities in partnership with other businesses, some of which may be located overseas, where your personal information would be shared with those businesses. Details regarding those businesses and how and where information may be disclosed will be outlined to you either in this policy or in the material for the relevant activity.
3. Cookies and Log Files
5. Storage and Security
We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices. We may also engage third party service providers to assist in storing and processing certain types of personal information for us.
We implement various security measures to protect the security of your personal information, both on line and off line. If you have any questions about security, you can send an e-mail to firstname.lastname@example.org.
6. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information to us you agree that your data may be transferred to such parties in these circumstances.
7. Notification of Changes
When you complete a feedback form or one of our surveys, you may opt-out of receiving future e-mail communications from us. You may change your e-mail preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us or by e-mailing us at email@example.com.
You may gain access to your personally identifiable information held by us or correct that information at any time on reasonable notice. If you make a request for more detailed personal information, for example, access to information held in archives, you may incur a reasonable fee to cover the cost of retrieval and the supply of this information to you (we will notify you if any fee is applicable and any such fee will only be applied in accordance with the applicable laws).
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. However, some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought.
Note that we may be required by law to retain personal information for a period of time after you have ceased your relationship with us, and will treat such information in accordance with the applicable law.
We are not always required to provide access to personal information upon request. Access may be refused in a number of circumstances, subject to the applicable law, such as:
- where the information may relate to existing or anticipated legal proceedings;
- where required or authorised by law;
- where the request is regarded as frivolous or vexatious.
If access is denied, we will explain why.
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Australian Privacy Principles in Australia, the Privacy Act 1993 in New Zealand or any other applicable privacy laws or codes, you can contact us via the details below. We will investigate your concerns and will respond to you in writing as soon as possible (usually within 14 working days).
Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner http://www.oaic.gov.au (in Australia) or at https://www.privacy.org.nz/the-privacy-act-and-codes/privacy-act-and-codes-introduction/ (in New Zealand).
We have taken great measures to ensure that your privacy is constantly respected by us. If you have any questions, comments or concerns about our privacy practices, or request for access or correction of your personally identifiable information, please contact us by e-mail at firstname.lastname@example.org.
Last Updated: October 2016